A content leader and UX writer who thinks deep, moves fast, and helps people make smarter choices.
Content Design
Content Strategy
Content Architecture & Taxonomy
Content Systems & Models
Microcopy & UX Writing
Inclusive & Accessible Language
UX Research Partnership
Narrative Design & Storytelling
Cross-Functional Leadership
AI-Enabled Experiences
Content Design
Content Strategy
Content Architecture & Taxonomy
Content Systems & Models
Microcopy & UX Writing
Inclusive & Accessible Language
UX Research Partnership
Narrative Design & Storytelling
Cross-Functional Leadership
AI-Enabled Experiences
8+
Years Experience
10M+
Clicks Considered
∞
Microcopy Mulled
7
Ultramarathons Run
My Experience
Mr. Cooper Group
2021 – Present
2021 – Present
Head of Content Design
Lead enterprise content design for the nation's largest mortgage company, shaping high-stakes digital experiences that impact millions of homeowners.
YPO
2017 – 2021
2017 – 2021
Director of Digital Experience
Shaped digital experiences for a global network of executives.
Scouting America
2012 – 2017
2012 – 2017
Sr. Content Designer
Led content design strategy for the nation's largest youth-serving organization.
Girl Scouts of Northeast Texas
2010 – 2012
2010 – 2012
UX Designer
First step into UX, where I learned to design with empathy and put users at the center.
The Dallas Morning News
2008 – 2010
2008 – 2010
Copy Editor
Honed precision, clarity, and narrative flow under deadline: the foundation of my UX writing craft.
My Work
Simplifying the Mortgage Experience for Millions of Homeowners
Redesigned Mr. Cooper's flagship mortgage platform with a content-first approach, simplifying payments and escrow flows for millions of homeowners and setting new standards for usability across the enterprise.
Crafting a Content-Driven Platform for Advocacy and Impact
Partnered with RFKHR and design firm Significant Other to launch a new storytelling and advocacy platform that amplifies impact, expands reach, and drives engagement. This project was recognized with a Silver W3 Award and Bronze Anthem Award.
Tools & Technology
Figma
Design & Prototyping
Sketch
UI Design Tool
Adobe Creative Suite
Creative Tools
Framer
Interactive Design
InVision
Design Collaboration
Miro
Collaborative Whiteboard
Hotjar
User Analytics
Google Analytics
Web Analytics
UserTesting
User Research